Insurance Excess Amount
Limited Mileage, Collision Damage Waiver (CDW), Theft Protection (TP), Third Party Liability (TPL), Loss Damage Waiver (LDW), Roadside Assistance (in the country of pick up).
An Airport Surcharge of 10 OMR applies in all airport locations.
Mileage is limited to 200 km per day. Each additional km will cost an additional 0.060 OMR to 0.100 OMR, depending on the car group. Unlimited mileage available shown on the booking page.
Minimum rental age is 25 years. Maximum rental age is 65 years. The driving licence must have been issued by authorised authorities at least 1 year(s) before the date of the commencement of the rental.
Additional Driver Policy
Adding additional drivers is allowed. There is a charge of fees per driver. When collecting the vehicle, all drivers must be present and produce valid documentation.
Personal Accident Insurance (PAI) is available for an additional charge of fees per day. PAI is mandatory for purchase. Partial Damage Waiver (PDW) is available for Fees per day. Partial Damage Waiver (PDW) will reduce the excess amount to 150 OMR.
In case the customer has taken the super CDW + CDW by paying Fees additional, the insurance excess amount will be zero . does not cover off road
Insurance does not cover off road usage of the vehicle and the customer will be liable for damage caused and charges arising out of such use.
Additional insurance : PURCHASE OF OFF ROAD INS REDUCES THE CUSTOMERS FINANCIAL RESPONSIBILITY TO THE VEHICLE TO 175.00 OMR. Customer is still responsible for the following even amount for such damages is offered by the Lessor for an additional fee shown on the booking page optional extras . Not cover Glass, tyres and other accessories
Glass and Tyre protection (GTC)
Glass and tyre are not covered in insurance even by taking CDW. GTC covers the risk by Paying additional fee . optional extras
Deposit and Credit card Information
ACCEPTED: MasterCard (not prepaid), Visa (not prepaid). Debit card not accepted unless otherwise stated below.
A deposit amount of OMR 150.0 will be held against your credit card for the duration of the rental. Your deposit is a guarantee held in the event of damage/theft of the vehicle. This will be automatically released if there is no theft or damage during the rental period. Please note that this does not represent your total excess liability which can be found in the Insurance Coverage section.
NOT ACCEPTED: No other payment types will be accepted.
A valid credit card in the name of the lead driver must be presented at the rental desk in order to pre-authorise/charge a deposit. The credit card(s) must be embossed and a PIN number may be required.
In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
The following credit cards are accepted: MasterCard, Visa, American Express. Any other cards or cash payments are not accepted.
Cross Border Policy
Cross-border rentals are available to the following countries: United Arab Emirates for an additional charge of 25 OMR.
One-Way Drop Offs
Domestic one-way trips are possible for an extra charge of 150 OMR.
Out-of-hours service is available by request and for an additional charge of 8 OMR.
Delivery/Collection service is available by previous request and for an extra charge of 10 OMR.
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Roof Rack, Express Service. Prices for extras are shown on the booking page optional extras .
Fuel: Pick up and return full.
Your vehicle will be supplied with a full tank of fuel. To avoid incurring fuel charges, you will need to return it with the same amount of fuel as it had when you collected it. You may be required to leave a fuel deposit reserved or charged on your credit card, this will be released or refunded when you return the car full. Missing fuel will be charged on your return. The price per litre charged by the rental agent may be significantly higher than the price at the local service station. A refuelling charge may also be applicable.
Fuel charges are payable at the rental desk unless otherwise stated in the top section of rate details.
Chauffeur service is available for an additional 50 OMR per day.
Pick-up & Drop-off times for opening hours and out of hours (available by previous request for an additional fee).
1. BOOKING YOUR HOLIDAY
a) Your contract in respect of your Tours is made with AST Tours (‘the Company‘), registered in Oman and all bookings are subject to these terms and conditions.
b) All communications by the Company in relation to your Tours will be sent to the address stated on the booking form.
c) All bookings must be made through a representative of the Company. At the time of booking the Company booking form must be completed and submitted together with a deposit of 50% of the total cost of the booking.
d) Receipt of the deposit and booking form by the Company does not imply confirmation of the booking. No booking shall be confirmed until the Company issues a written notice. The Company reserves the right to refuse a booking without giving any reason and shall in that event return any deposit received.
e) Your Tours must be paid in full at least 30 days before the departure date. If payment is not received by the due date, the Company reserves the right to cancel the booking and retain the deposit. The person who signs the booking form guarantees payment of the total amount shown on the booking form in accordance with these conditions. It is the responsibility of the signatory to ensure the Company receives payment in full by the due date. No reminders will be sent.
f) If you book within 30 days of your departure date payment must be made in full at the time of booking.
g) All special requests, such as dietary requirements, should be noted on the booking form.
h) The Company will provide the service as set out and confirmed in writing.
2. PRICE POLICY
a) The Company is under no obligation to furnish a breakdown of the costs involved in a Tours.
b) The Company reserves the right to notify you of any increase in price before accepting your booking.
c) After a Confirmation Invoice has been issued, unless you choose to pay for your Tours in full at the time of booking, the price of your Tours is subject to the possibilities of surcharges in certain limited circumstances. However, a surcharge will only be levied to allow for variations in transportation cost, including cost of fuel, increase in normal published airfares, taxes or fees chargeable for services such as landing taxes at airports, the exchange rate applied to the particular package or if the government or regulatory body introduce an increase of taxes. Even then, the Company will absorb an amount equal to 2% of your Tours price (excluding insurance premiums and amendment charges) before passing on any surcharge to you. Only amounts in excess of this 2% will be surcharged. Surcharges will be notified by a revised Confirmation Invoice sent to you.
d) If a surcharge would increase the total Tours price shown on your original Confirmation Invoice by 10% or more, you may cancel your booking within 14 days of the date of issue of the revised Invoice and obtain a full refund of all payments made to the Company and any amendment charges previously incurred.
e) Optionally, you may choose to pay for your holiday in full at the time of booking, in which case your holiday price will be fixed at the cost quoted by the Company at the time. To qualify for this benefit you should return the Confirmation Invoice to the Company with full payment to reach the Company within 7 days of the date printed on the Confirmation Invoice.
f) The financial commitments offered above by the Company mean that the Company is not able to reduce the holiday prices should the value of the Omani Rial strengthen.
3. CANCELLATION AND CHANGES BY THE COMPANY
a) Occasionally it may be necessary to make changes to your holiday and the Company reserves the right to do so at any time, and you will be notified of any changes at the earliest opportunity. If a major change to your tour is necessary, providing it does not arise from circumstances beyond the Company’s control, you may choose (i) to accept the change of arrangements (ii) to purchase another holiday from us or (iii) to cancel your holiday. Compensation may be payable in cases of major change as detailed below.
b) No compensation will be payable for minor changes. Minor changes include minimal changes to departure and arrival times, changes to the type of aircraft used and restaurant and accommodation changes to a comparable or superior standard.
c) Major changes include cancellation, changes to your UK airport, delays in departure or return by more than 12 hours and accommodation changes to an inferior standard of accommodation.
d) Compensation will not be paid for changes or cancellations caused by war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems to transport, closure or congestion of airports, strikes or other industrial action, adverse weather conditions or any other event beyond the Company’s control. It is essential that you take out adequate travel insurance.
e) The Company reserve the right to cancel your holiday at any time before the date of departure, even after a confirmation notice has been sent. If your holiday is cancelled the Company will refund in full the money you have already paid. No compensation will be payable.
f) Transportation is subject to the conditions of carriage of the carrier, some of which may limit or exclude liability. These conditions are often the subject of international agreement between countries and copies of the conditions, which apply to your holiday journey, will normally be found on the carrier’s tickets.
g) If you fail to pay the balance of the holiday price at least 30 days before departure, the Company will treat the booking as cancelled and levy the cancellation charges set out below
h) The company also has the right to refuse any person as a member of the tour, if in their opinion that person could endanger the health, safety and enjoyment of others on the tour. In any of the events mentioned above, the company’s sole liability and the client’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilised plus administrative fees.
4. CANCELLATION AND CHANGES BY YOU
a) You may cancel your holiday at any time providing you notify the Company in writing. The following charges will be levied on any cancellation:- - 30 days or more 50% of Deposit - 15 – 30 days 100% of Deposit - 8 – 15 days 80% of Tour Cost - 1 – 7 days 100% of Tour Cost
b) After the itinerary is confirmed, the client is permitted free of administration charges one set of amendments, though will be liable for any added cost this may add to the tour, including airline charges, hotels etc. Any further modifications, which are instigated by the client, will incur a charge of 25 Omani Rials due to communication and administration expenses that may have incurred.
a) The Company does not own or manage the aircraft, accommodation, restaurants and other facilities used in conjunction with the tours arranged. While the Company has exercised care in selecting providers of travel, accommodation, restaurants and other facilities, the Company have not had the opportunity to inspect and do not represent that such aircraft, accommodation, restaurants, and other facilities and services have been inspected.
b) The Company is not responsible if you or any member of your party suffer death, illness or injury as a result of any failure to perform or improper performance of any part of our contract with you where such failure is attributable to (i) the acts and/or omissions of any member of the party, or (ii) those of a third party not connected with the provision of your holiday, or (iii) an event which neither the Company or the service provider could have foreseen or prevented even with due care.
c) Should any member of your party suffer illness, injury or death through misadventure arising out of an activity, which does not form part of the holiday the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.
d) The Company regret that no refund will be made on unused tickets where travel, sporting event or other types of ticket, unless a refund can be obtained from the carrier or provider.
a) You are responsible for arranging your own travel insurance, though an appropriate policy can be incorporated into your tour package. Details of all insurance policies held by each member of your party must be provided on the booking form. No booking forms can be accepted without sufficient proof that personal policies have been arranged. Please ensure that your insurance cover applies to the specific activities you are booking and which are confirmed on the Confirmation Invoice.
b) Each member of the party must have a valid passport, visas and all necessary documentation for the countries they are touring. The Company accept no responsibility for any delay or expense should your documents not be in order.
c) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit of refunds will be given for lost, mislaid or destroyed travel documents.
d) By booking a holiday with the Company you undertake to behave in an orderly manner and not to disrupt the enjoyment of others on holiday with you nor to do anything to bring the reputation of the Company into disrepute. If you breach this clause your holiday will be terminated with immediate effect and the Company will have no further contractual obligation to you. The Company will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.
e) It is the responsibility of the person who signs the Booking Form to disclose any pre-existing medical conditions that members of their party may have.
f) All equipment and personal effects shall be all times and in all circumstances at the owner’s risk. The Company cannot accept responsibility for any loss or damage or delay to your luggage or effects unless directly caused by the negligence of one of our representatives.
The Company forbids smoking in any vehicle operated by the Company. Frequent stops can be arranged for those who desire to smoke. All accommodation will be reserved with non-smoking rooms, unless the client specifically requires a smoking room. Confirmation is depending on hotel availability.
The Company will undertake to ensure the safety of the client throughout the tour, however aspects of each particular tour may not be without an element of danger. Clients should be prepared to sign a 'Waiver of Responsibility' form before they begin their tour. This form is an understanding that all clients need to exercise judgement and care at all times to ensure their own safety and that of their fellow tourists.
The Company has made all reasonable efforts to check the accuracy of the information contained in our website. The Company cannot however accept any responsibility for any errors or omissions that may appear in this site.
a) If you have a problem during your holiday, please inform the relevant airline, hotel, local agent of other suppliers immediately so that they can endeavour to put things right. If you cannot resolve the problems, you must contact the Company office so that they are given an opportunity to help. The Company will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, your should write to the Company within 28 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps you will hinder the Company’s ability to put any problem right and/or investigate it fully and any right you have to receive compensation will be reduced or completely invalidated.
b) Any dispute that may arise will be governed by Omani law and both parties shall submit to the jurisdiction of the Omani Courts.
c) All information given by the Company whether in writing or orally is to the best of the Company’s knowledge and believed correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.
DATA PROTECTION ACT
It may be necessary for the Company to ask you for certain personal information. Examples of this would be dietary requirements, disability/medical or religious information etc. This information will be kept confidential by the Company and is available to you to inspect during the Company's normal working hours. It will be passed to the suppliers, if it is necessary for them to know this information in order to fulfill the Company's contract to you.